(831) 661-5110

Policies

Scheduling Lessons: Private, semi-pvt lessons and custom classes are what is offered for the remainder of 2020 only. All lessons are secured (scheduled and paid for) in advance. Lessons are 25 minutes in length unless otherwise arranged. (We allot 3-5 mins after class to communicate to parents on child’s progress, please approach your teacher poolside at the end of class to get that feedback.)

Payments in full reserves your spot. REGISTER ONLINE!  or Call our Swim office during business hours.
Members only at Seascape Sports Club for 2020.
No Membership required for Seahorse Swim Academy.

48-hour notice is required for cancellations before the start of your package of 8 lessons. Please phone us with your cancellation to ensure we get the message. Be clear about the participants name and location for your lesson. Always provide us with a contact phone number, even if you think we have it.

Rescheduling/Cancellations/Refunds: Cancellations for package of 8 swim lessons must occur prior to the start of the package. If you need to rebook registration for your 8 lesson package, this must be done 48 hours in advance of the package start date. Once the package of 8 lessons begin, there are no cancellations, make-ups or rescheduling. (Of course, if there is a COVID related illness we will work with you on this!) When only one individual private/semi-pvt lesson or custom class is booked, 48 hours is required to rebook or refund. ($5 Registration fee is non-refundable and will be deducted from package total). NO refunds will be given once session has begun. NO refunds for children who choose not to participate in the class at class time.

Make-Ups: NO makeups for classes missed by student are offered. If a class is cancelled by Seahorse Swim School or the particular Club location we will arrange your class session to be made up. Your payment secures your spot in the class. If Seahorse Swim School cancels the class, your class will be rescheduled before the end of the current session.

Please wait for the instructors directions & approval to enter the pool. It is important to bring toys/ books/ games to keep siblings entertained. Please wait for your lessons to begin & end in the waiting area or on the deck until your teacher calls the students name.

Inclement Weather (all of our pool locations are outdoors): We swim rain or shine.  Lessons continue when it is raining unless we have thunder and lightning present or the bottom of the pool is not visible. Weather cancellations are often made at the last minute due to fluctuations and quickly changing weather patterns in Santa Cruz. Instructors will telephone clients on the day of scheduled swim lessons if lessons are to be canceled due to inclement weather. If lessons are cancelled due to inclement weather (thunder/ lightening), you will be notified by phone at least 1 hour before class. Lessons canceled by instructor at the last minute due to inclement weather conditions will be rescheduled. Please be sure we have your correct contact information including your cell phone number on the class roster.

Children who are not potty trained are required to wear swim diapers and plastic pants. These are available at Target and can be found online (suggest SwimOutlet.com). Swim diapers are for a one time use only, whereas, plastic pants are re-usable and are worn over the swim diapers. Please always check your child’s diaper prior to entering the pool. We are always concerned and aware of the Health and Safety of our swimmers.

Classes may be added according to demand. Seahorse Swim School reserves the right to cancel any class that is under-subscribed. Additional level classes will be formed from waiting lists. (See Private notations.) Classes that do not meet the minimum number of participants will be turned into private and semi-private lesson times.

Arriving early – staying after. Students may arrive 10 minutes prior to the lesson to get ready/changed/use the restroom. Please ensure that swimmers wait to get in the water until their level and name has been announced by their instructor–indicating the start of their class. The Club requires non-members to depart 15 minutes after the lesson is over.

We reserve the right to refuse service to anyone.

COVID-19 Policies

  • Parents/swimmers will be asked the following questions in advance of getting in the water. If you have any related COVID-19 indicators, please stay home. 

Have you traveled internationally in the last 14 days?
Have you been in close contact with another person who has been diagnosed with or under investigation for COVID-19?
Do you (or your child) have a cough, fever or shortness of breath?

  • To limit the number of people on the deck, only one adult to accompany the child(ren) to the lesson. Only those who live under the same roof should be in a swim lesson together.
  • All swimmers are asked to wait for their name to be called by the instructor to be invited into the water for their class. Please keep socially distanced from the swimmers before/after you.

COVID-19 Precautions we are taking

Staff Protection

Temperature check/self check: Staff will take their temperature the day of their scheduled shift. If above 100 degrees F, lessons will be cancelled for the day or another instructor will teach your classes.   Each instructor is asked to self-monitor and ask themselves the following questions. To work their shift, the answer must be NO:
Have you traveled internationally in the last 14 days?
Have you been in close contact with another person who has been diagnosed with or under investigation for COVID-19? Do you (or your child) have a cough, fever or shortness of breath?

PPE: Face shields will be required for all swim lessons when in the water. Face cover (covering both mouth and nose) can be used (in lieu of face shield) if teaching from the deck / not in the pool. Teachers are directed to back away from swimming students when possible to maintain 6’ distance who do not need direct hands-on assistance. If the instructor can coach the student from the deck, they have been given that prerogative.  If a student is a non swimmer, of course the instructor will stay close to swimmer/within an arms reach/or hands on. Instructors are warned to stay out of direct exhales of air and to avoid droplets of water in their face. If there is such an occurrence, the teacher will dip their face in the chlorinated pool immediately to disinfect. Sunglasses are encouraged as well as baseball caps to assist w. face shield security.

Face/mouth Covering: Wear a face covering at all times: when entering into the Club as well as when done teaching in the water. The face shield will be your PPE when in the pool teaching. Face coverings are required by everyone at all times, with the exception of when the student gets into the water.

Toys/teaching tools: Separate toys/teaching tools are prepared in advance and a separate set will be used for each families lesson. UV light will be used, per instructions, on all objects our students have touched at the end of each day to disinfect properly. Toys/teaching tools are in chlorinated water, which is also a disinfectant.

Student Protection:

Students must shower/rinse off before entering the pool.

We will not shake anyone’s hands. Seahorse Staffers will use waves, foot high 5’s, elbow bumps, ok signs, thumbs up, air high 5’s as acceptable “good byes/good jobs.”  Join us!

Seahorse Staffers will turn head sideways while instructing kids to avoid talking directly into the kids faces when 6′  distance can not be maintained.

Physical Distancing poolside: Swim lessons are 25 mins in length for instruction. If you would like feedback regarding your children’s progress, please approach teacher at the end of class to ask for this. (We will say, “this is the last thing we are going to do”– which would signal the end of class to be near.) We have 5 mins buffer in-between students to put away the toys/tools just used and grab the next set of toys/teaching tools and/or disinfect w. UV light. Please be aware of the students and parents before/after you and maintain distance between each family unit

No Lifeguard on Duty — swimmers swim at their own risk.