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Policies

Scheduling Lessons

All lessons are secured (scheduled and paid for) in advance. Lessons are 25 minutes in length unless otherwise arranged. (We allot 3-5 mins after class to communicate to parents on child’s progress, please approach your teacher poolside at the end of class to get that feedback.)

Payments in full reserves your spot. REGISTER ONLINE! or Call our Swim office during business hours.
Members and non-members are allowed to join lessons at Seascape Sports Club.
No Membership required for Seahorse Swim Academy.

Rescheduling/Cancellations/Refunds

Once your lessons are booked, each students lesson time has been secured in our schedule and is not offered to anyone else. We do not offer rescheduling or refunds. Please be sure of your schedule and that you are able to make all the classes in the session that you register for. We want you to be in our program and your space is held for you once you register. We turn down others once your class is full. 

Please limit the amount of people that come with the swimmer to the lessons. Please be aware of our impact on the club and limit the amount of family/friends coming to the lessons to 2. Please arrange this in advance.

Make-Ups

NO makeups for classes missed by student are offered. If a class is cancelled by Seahorse Swim School or Seascape Sports Club Club we will arrange and offer a makeup class session. Your payment secures your spot in the class. If Seahorse Swim School cancels the class, your class will be rescheduled before the end of the current session.

Listen and wait for the instructor to invite the student into the pool each lesson. We will call off their name each time.

Members of Seascape can use the pools at anytime, but we appreciate that you have them wait for swim lessons on the days you bring them for instruction. Its helpful to have everyone start at the same time. Non members may not use the pools. Day passes can be purchased upstairs through the Club.

Inclement Weather (all of our pool locations are outdoors): We swim rain or shine.

Lessons continue when it is raining. If we have thunder and lightning present or the bottom of the pool is not visible, we will cancel and reschedule affected swim lessons. Weather cancellations are often made at the last minute due to fluctuations and quickly changing weather patterns in Santa Cruz. Instructors will telephone or text or email clients on the day of scheduled swim lessons if lessons are to be canceled due to inclement weather. If lessons are cancelled due to inclement weather (thunder/ lightening), you will be notified by phone at least 1 hour before class. Lessons canceled by instructor at the last minute due to inclement weather conditions will be rescheduled. Please be sure we have your correct contact information including your cell phone number on the class roster.

Children who are not potty trained are required to wear swim diapers and plastic pants.

These are available at Target and can be found online (suggest SwimOutlet.com). Swim diapers are for a one time use only, whereas, plastic pants are re-usable and are worn over the swim diapers. Please always check your child’s diaper prior to entering the pool. We are always concerned and aware of the Health and Safety of our swimmers.

Classes may be added (or deleted) according to demand.

Seahorse Swim School reserves the right to cancel any class that is under-subscribed. Additional level classes will be formed from waiting lists. (See Private notations.) Classes that do not meet the minimum number of participants will be turned into private and semi-private lesson times.

Arriving early – staying after.

Please bring swimmers ready in swimsuits in advance of arrival to each swim lesson. We ask that ALL swimmers WAIT to get in the water until their level and name has been announced by their instructor–indicating the start of their class. The Club requires non-members to depart 10 minutes after the lesson is over.

We reserve the right to refuse service to anyone.

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COVID-19 Precautions we are taking

Staff Protection

Self check: Each instructor is asked to self-monitor and if they have any cold or flu indicators, they will not come to work. If a sub is not able to cover their shift, the classes will be rescheduled or refunded.

PPE: Teachers are instructed to maintain a safe distance to swimmers whenever possible. Teachers are directed to back away from swimming students when possible and maintain a safe distance to those who do not need direct hands-on assistance. If the instructor can coach the student from the deck, they have been given that prerogative. If a student is a non swimmer, of course the instructor will stay close to swimmer/within an arms reach/or hands on. Instructors are warned to stay out of direct exhales of air and to avoid droplets of water in their face. If there is such an occurrence, the teacher will dip their face in the chlorinated pool immediately to disinfect. Sunglasses are used by our teachers to protect their eyes from glare. 

Face/mouth Covering:  No mouth and nose coverings should be worn by the swimmer while swimming or during swim lessons. We ask that all students and parents follow current guidelines set forth by Santa Cruz County Health Department. 

Toys/teaching tools: Toys/teaching tools are in chlorinated water and sunshine, both are a disinfectant.

Student Protection:

Students must shower/rinse off before entering the pool.

Greetings: incoming and outgoing. Seahorse Staffers will use thumbs up, waves, foot and air high 5’s, elbow bumps, ok signs as preferrable to “good byes/good jobs.” Join us!

Physical Distancing poolside: Swim lessons are 25 mins in length for instruction. If you would like feedback regarding your children’s progress, please approach teacher at the end of class to ask for this. (Your teacher might say, “this is the last thing we are going to do”– which would signal the end of class to be near.) We have 5 mins buffer in-between students to answer any questions and provide feedback on the students as well as give the instructor a short break between lessons. Please be aware of the students and parents before/after you and maintain distance between each family unit

No Lifeguard on Duty — swimmers swim at their own risk.

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