Policies
Scheduling Lessons at the Seahorse Swim Academy and the Santa Cruz Elks Lodge
All lessons are secured (scheduled and paid for) in advance. Lessons are 25 minutes in length unless otherwise arranged.
Payments in full reserves your spot. REGISTER ONLINE for GROUP LESSONS! Call our Swim office during business hours for booking private, semi-private or custom classes (PODs of 3, 4 or more).
Rescheduling/Cancellations/Refunds
Once your lessons are booked, each students lesson time has been secured in our schedule and is not offered to anyone else. We do not offer rescheduling or refunds. Please be sure of your schedule before booking the lessons.
Please limit the amount of people that come with the swimmer to the lessons. All of those not in the lesson, must remain inside the Academy to limit noise and distractions. Parents at the Elks, please wait on the upper observation deck.
Make-Ups
NO makeups for classes missed by student are offered. If a class is cancelled by Seahorse Swim School or Seahorse Swim Academy. Your payment secures your spot in the class.
For all lessons, please listen and wait for the students name to be called to be invited into the pool each lesson. Upon arrival to the Elks Lodge, please wait in the parking lot area till 5-10 mins before your scheduled lesson. To reduce distractions, please seat yourself and your family at the tables and chairs to the left as you enter the pool area from the Elks Lodge parking lot. Changing rooms and bathrooms are in the stone building.
For Seahorse Swim Academy clients — a separate email will be sent with instructions for parking and arrivals for that location. Address provided at time of booking.
Waivers and release forms must be signed ANNUALLY in advance of participation in program. Please print or sign individual waivers poolside. ELKS LODGE WAIVER
Children who are not potty trained are required to wear swim diapers and plastic pants.
These are available at Target and can be found online (suggest SwimOutlet.com) or Happy Nappys. Swim diapers are for a one time use only, whereas, plastic pants are re-usable and are worn over the swim diapers. Please always check your child’s diaper prior to entering the pool. We are always concerned and aware of the Health and Safety of our swimmers. Accidents in the pool will incur a $400 charge for super-chlorination of the pool.
Arriving early – staying after.
Please arrive no more than 5-10 minutes early to get your swimmer ready for their lessons. If you or your child need extra time, please let us know via early communications in advance of arrival.
We reserve the right to refuse service to anyone.
No Lifeguard on Duty — swimmers swim at their own risk
