Policy
Scheduling Lessons
All lessons are secured (scheduled and paid for) in advance. Lessons are 25 minutes in length unless otherwise arranged. (We allot 3-5 mins after class to communicate to parents on child’s progress, please approach your teacher poolside at the end of class to get that feedback.)
Payments in full reserves your spot. REGISTER ONLINE! or Call our Swim office during business hours. Everyone signs a hard copy waiver. At Elks, you will sign both waivers.
Rescheduling/Cancellations/Refunds
Once your lessons are booked, each students lesson time has been secured in our schedule and is not offered to anyone else. We do not offer rescheduling or refunds.
Make-Ups
NO makeups for classes missed by student are offered. If a class is cancelled by Seahorse Swim School or the Santa Cruz Elks Lodge for any reason we will arrange your class session to be made up. Your payment secures your spot in the class. If Seahorse Swim School cancels the class, your class will be rescheduled before the end of the current session or as soon as possible.
Listen and wait for the instructor to invite the student into the pool each lesson. We will call off their name each time.
Its helpful to have everyone start at the same time and in the same way. It sets us up for success. Please bring toys, books or distractions for siblings not enrolled in the program. Non enrolled swimmers can not get in the water.
Inclement Weather (all of our pool locations are outdoors): We swim rain or shine.
Lessons continue when it is raining. If we have thunder and lightning present or the bottom of the pool is not visible, we will cancel and reschedule affected swim lessons. Weather cancellations are often made at the last minute due to fluctuations and quickly changing weather patterns in Santa Cruz. Instructors will telephone or text or email clients on the day of scheduled swim lessons if lessons are to be canceled due to inclement weather. If lessons are cancelled due to inclement weather (thunder/ lightening), you will be notified by phone at least 1 hour before class. Lessons canceled by instructor at the last minute due to inclement weather conditions will be rescheduled. Please be sure we have your correct contact information including your cell phone number on the class roster.
Children who are not potty trained are required to wear swim diapers and plastic pants.
These are available at Target and can be found online (suggest SwimOutlet.com). Swim diapers are for a one time use only, whereas, plastic pants are re-usable and are worn over the swim diapers. Please always check your child’s diaper prior to entering the pool. We are always concerned and aware of the Health and Safety of our swimmers. See the class description for direct links to purchase necessities.
Classes may be added/deleted according to demand/change of demand.
Seahorse Swim School reserves the right to cancel any class that is under-subscribed. Group level classes need to have 3 enrollees to be a successful group lesson. Additional level classes will be formed from waiting lists. Classes that do not meet the minimum number of participants will be turned into private and semi-private lessons. To keep group pricing, swimmers must be in a group lesson of 3 or more.
Arriving early – staying after.
Please bring swimmers ready in swimsuits in advance of arrival. Please ensure that swimmers wait to get in the water until their level and name has been announced by their instructor–indicating the start of their class. At the Elks Lodge we have access to the entire pool, deck area and changing rooms. Toilets and showers are available for use before or after the lesson. Please keep the areas cleaner than when you arrived. Thanks.
We reserve the right to refuse service to anyone.
Sick children and families, please stay home: We ask that all students and parents follow the current guidelines set forth by Santa Cruz County Health Department. Please allow each family their space on the pool deck. There is plenty of space on the deck to spread out. When face coverings are required by the County Health Department, regardless of vaccination status, those guidelines shall be followed. The exception to this is when the student gets into the water. No mouth and nose coverings should be worn by the swimmer while swimming or during swim lessons.
No Lifeguard on Duty — swimmers swim at their own risk.